Help & Support Center

Frequently Asked Questions

Everything you need to know to start and succeed in e-commerce with Cash on Delivery in Algeria.

Colisify is an Algerian platform that allows you to create a professional online store in minutes, specifically designed for the Algerian market and the Cash on Delivery (COD) system. We provide tools to manage orders, track shipments, and analyze profits.
To test the waters, many beginners start without a commercial register using social media. However, to build a legal business, sign official contracts with major delivery companies, and protect your brand, it is highly recommended to get a commercial register or a self-entrepreneur card.
The customer orders from your store without paying upfront. You confirm the order by phone, then hand it to the delivery company. Upon arrival, the customer pays the product + delivery cost in cash to the courier. The delivery company then transfers your money to your account (CCP or bank).
You can work with any delivery company in Algeria (like Yalidine, ZR Express, Maymouna, etc.). Colisify allows you to manage orders regardless of the company you choose, and we are integrating APIs with major companies to automate the process.
Refused orders are a normal part of COD. To reduce them: 1) Confirm strictly by phone. 2) Be clear about pricing and delivery times. 3) Do not ship to hesitant customers. You must factor the refusal rate (usually 15-30%) into your product pricing to cover return shipping costs.
Yes, you can start creating your store completely for free with no credit card required. We take zero commission (0%) on your sales. We offer optional paid plans for stores that need advanced features like a custom domain name and advanced analytics.
Yes, absolutely! You can link your own custom domain to your Colisify store to strengthen your brand and build more trust with your customers.
Each company has its own policy. Generally, your money is transferred (Versment) to your CCP or bank account once or twice a week, after deducting the delivery fees and any return fees.

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